Contact information

Contact Us

We're here to help. If you have a question about a product, your order, delivery, returns, or anything else related to PrimeCards, please contact our customer support team using the details below.

Customer Support

Email: support@primecards.shop
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Saturday–Sunday: Closed

We aim to respond to customer enquiries within 24 hours during our normal business days.

Business Address

PrimeCards
54–66 Frederick Street
Edinburgh, Scotland
EH2 1LS
United Kingdom

Company Information

Legal Company: BALFOUR + MANSON LLP
Trading Name: PrimeCards
Company No.: SO301386

Order Enquiries

If you are contacting us about an existing order, please include your order number and the email address used when placing the order. This will help our support team locate your order and assist you more efficiently.

Returns

If you would like to request a return, please contact us at support@primecards.shop before sending your item back. Our team will review your request and provide the appropriate return instructions.