Refund policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

30-Day Return Window

You have 30 days after receiving your item to request a return. If 30 days have passed since your item was delivered, unfortunately, we cannot offer you a refund.

Return Conditions

To be eligible for a return, your item must be strictly in the following condition:

  • New, unopened, and unused.

  • Factory sealed (where applicable, such as for Booster Boxes, Elite Trainer Boxes, and sealed accessories).

  • In its original packaging with all included accessories.

Please note: Due to the nature of the trading card hobby, we cannot accept returns on items where the factory seal has been broken, tampered with, or removed.

Restocking Fee

We do not charge a restocking fee for returned items.

Return Shipping Costs

  • Customer Responsibility: The customer is responsible for paying the return shipping costs for standard returns (e.g., change of mind).

  • Damaged, Defective, or Incorrect Items: If you receive an item that is damaged, defective, or incorrect, PrimeCards will cover the return shipping costs. Please contact us immediately upon receipt so we can resolve the issue and provide a prepaid return label.

Step-by-Step Return Process

  1. Request a Return: Email us at support@primecards.shop within 30 days of receiving your item. Include your order number and the reason for the return.

  2. Approval: We will review your request and, if accepted, provide you with instructions on how and where to send your package.

  3. Dispatch: Securely pack the item (we recommend using tracked shipping) and send it to our business address: PrimeCards, 54–66 Frederick Street, Edinburgh, Scotland, EH2 1LS, United Kingdom.

  4. Inspection: Once your return is received, our team will inspect the item to ensure it meets the required conditions.

Refund Processing Time

If your return is approved after inspection, a refund will be processed back to your original method of payment.

  • Refunds are processed within 5 business days after we have received and inspected the returned item.

  • Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.