FAQ

Shipping & Delivery

How much does shipping cost?

We offer free standard shipping on all orders within the United Kingdom.

How long will it take to receive my order?

Orders placed before our 5:00 PM (GMT) cut-off time (Monday–Friday) are processed within 1 to 2 business days. Transit time takes an additional 3 to 5 business days. In total, you should expect your delivery within 4 to 7 business days.

Which couriers do you use?

We ship using Royal Mail and Evri, depending on the destination, parcel size, and service availability.

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Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your item. To be eligible for a return, the item must be new, unopened, unused, and factory sealed (where applicable) in its original packaging.

Do you charge a restocking fee?

No, we do not charge any restocking fees.

Who pays for return shipping?

The customer is responsible for the cost of return shipping for standard returns. However, if you receive a damaged, defective, or incorrect item, we will cover the return shipping costs.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 5 business days. The funds will be credited back to your original payment method.

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Contact & Support

How can I contact customer support?

You can reach us by email at support@primecards.shop or by phone at +44 7446 371844.

When will I get a response?

Our support hours are Monday to Friday. We aim to respond to all enquiries within 24 hours during these days.