Shipping & Delivery

How much does shipping cost?

We offer free standard shipping on all orders within the United Kingdom.

How long will it take to receive my order?

Orders are processed within 1–2 business days. After dispatch, estimated transit time is 3–5 business days. The total estimated delivery time is 4–7 business days.

What is your order cut-off time?

Our daily order cut-off time is 5:00 PM (GMT), Monday to Friday. Orders placed after the cut-off time, on weekends, or on UK public holidays will begin processing on the next business day.

Can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your order. Eligible items must be unused, in the same condition in which they were received, and returned in their original packaging where applicable, with all originally supplied parts and accessories.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

Who pays for return shipping?

Customers are responsible for return shipping costs for eligible change-of-mind returns. If an item is damaged, defective, or incorrect, PrimeCards will cover the applicable return shipping costs.

When will I receive my refund?

Once we receive and inspect your eligible return, approved refunds are processed within 5 business days to your original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

How do I request a return?

Please email support@primecards.shop with your order number and reason for the return. Our support team will provide the appropriate return instructions.

Orders & Payments

What currency do you use?

Prices on PrimeCards are displayed in British Pounds (GBP) unless otherwise clearly stated.

Which payment methods do you accept?

The payment methods currently available for your order will be displayed securely at checkout.

Contact & Support

How can I contact customer support?

You can contact us by email at support@primecards.shop or by phone at +44 7446 371844.

What are your support hours?

Our customer support hours are Monday–Friday, 9:00 AM–5:00 PM (GMT).

When will I receive a response?

We aim to respond to customer enquiries within 24 hours during our normal business days.