We are here to help. If you have a question about an order, our products, delivery, returns, or our policies, please contact our customer support team using the details below.

Customer Support

Email: support@primecards.shop
Phone: +44 7446 371844
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Response Time: We aim to respond to enquiries within 24 hours during our normal business days.

Business Address

PrimeCards
54–66 Frederick Street
Edinburgh, Scotland
EH2 1LS
United Kingdom

Company Information

Legal Company: BALFOUR + MANSON LLP
Trading Name: PrimeCards
Company No.: SO301386

Order Enquiries

If you are contacting us about an existing order, please include your order number and the email address used when placing your order so that our team can assist you efficiently.

Returns

To request a return, please contact us at support@primecards.shop before sending an item back. Our team will provide the appropriate return instructions in accordance with our Return & Refund Policy.